Hidden Road Customer Support Team
Reliable and attentive customer support
At Hidden Road, your satisfaction remains our utmost priority. Our dedicated support team is ready to assist with any questions or issues you encounter, ensuring a smooth and enjoyable trading experience.
Reach Out for Professional SupportEngage with Our Customer Service Team
Email Support
Receive thorough help for any non-urgent queries. Expect a reply within one business day.
Send EmailPhone Support
Urgent and detailed support for critical issues. Reach us Monday to Friday, 9 AM to 6 PM (EST) at Hidden Road.
Call NowSocial Media
Follow us on Instagram, TikTok, and YouTube for the latest news and support updates.
Follow UsHelp Center
Access a comprehensive library of tutorials, expert insights, and guides to elevate your trading skills.
Explore Help HubCommunity Forum
Connect with other users, share knowledge, and seek resolutions for frequent queries.
Become Part of Our CommunityReach out to us during agreed-upon hours
Live Chat
24/7
Available 24/7 for swift help
Email Support
Maintain high standards through ongoing quality assessments
Receive quick replies within one day.
Phone Support
Weekdays only
Our support hours are from 9 AM to 6 PM Eastern Time
Help Center
Always available
Access assistance anytime you need it.
Effortless Customer Support
1. Log In
Access your Hidden Road account by headed to the official website and inputting your credentials to log in.
Advance to the second step: Navigate to the Support Hub for assistance.
Need help? Check out the "Help" or "Support" options, typically found in the main navigation menu or at the page footer.
Pick Your Preferred Contact Channel
Choose from live chat, email support, telephone assistance, or access self-help tools according to your needs.
4. Provide Details
For immediate support, enter your account info and specify your issue type.
Discover Self-Guided Solutions
Help Center
Browse our extensive library filled with detailed tutorials and learning resources.
Access ResourceVideo Tutorials
Explore tutorial videos to master Hidden Road's functionalities and tools effectively.
Access ResourceCommunity Forums
Connect with our community to network with fellow traders and share insightful tips and strategies.
Access ResourceImprove your support process with targeted troubleshooting guides and resources.
Provide detailed information: clearly outline your issue, including any relevant data or notifications for quicker assistance.
Share your account details: supply necessary information and visuals to enable more effective support.
Select the best communication channel: utilize chat for urgent matters and email for detailed requests.
Consult the Help Center first to find quick solutions before reaching out to support.
Ensure you have all relevant records ready, including account info, transaction IDs, and /images for efficient assistance.
If immediate responses are not received, consider reaching out again via the same or alternative contact methods.